Effective Date: August 8th, 2024 at 1:37PM

At JELPO Cleaner, we strive to provide reliable and consistent cleaning services. We understand that schedules can change, and flexibility is required. This cancellation policy is designed to protect both the interests of our customers and our service providers.

1. Cancellation by Customers

Customers can cancel their scheduled cleaning services; however, the following conditions apply to ensure fairness to our service providers:

• Advance Notice: Customers must provide at least 48 hours notice to cancel a scheduled service without penalty.
• Late Cancellation Fee: Cancellations made less than 48 hours before the scheduled time will incur a fee equivalent to 50% of the cleaning service charge. 
• No-Show Policy: If a customer fails to provide access to the premises or is not present at the scheduled time without prior notice, the full service fee will be charged.

2. Cancellation by Service Providers

Our service providers are committed to fulfilling all scheduled cleanings. In rare instances where a cancellation is unavoidable, the following applies:

• Provider Replacement: JELPO Cleaner will endeavor to find a suitable replacement cleaner and notify the customer with as much advance notice as possible.
• Emergency Cancellations: If a service provider must cancel on short notice due to emergency circumstances, JELPO Cleaner will waive any cancellation fees for the customer and attempt to reschedule at the customer’s earliest convenience.

3. Notification Requirement

All cancellations must be communicated directly through the JELPO Cleaner platform or to our customer service team. This helps us manage and record cancellations efficiently.

• Contact Information: To cancel or reschedule, please contact our support team via [email protected] or 876-337-2815.

4. Refunds

Refunds for valid cancellations will be processed in the form of wallet credits to the customer's JELPO account, minus any applicable processing fees. This ensures that funds are available for future bookings, providing flexibility and value to our customers. Wallet credits can be used at any time and does not expire.

5. Modifications to the Cancellation Policy

JELPO Cleaner reserves the right to modify this cancellation policy at any time. Changes will be communicated to customers and service providers and will take effect immediately unless otherwise noted.

6. Contact Us

For questions related to cancellations, please contact our customer service team for assistance. We are here to help ensure your satisfaction and a smooth experience with JELPO Cleaner.

Customer Service Contact:

• Email: [email protected]
• Phone: 876-337-2815

Thank you for choosing JELPO Cleaner!