1. Introduction This Refund Policy complements our Terms of Service and Cancellation Policy, ensuring a cohesive understanding of refunds within the framework of our operational policies. It outlines the conditions under which refunds are processed and the methods by which they are executed, fostering trust and transparency within our platform.

2. Refund Eligibility

Refunds are issued under the following conditions:

• Cancellations by Customers: Customers who cancel a booked service more than 48 hours before the scheduled time are eligible for a full refund, minus applicable processing fees, credited to their JELPO wallet.
• Non-performance by Cleaners: If a cleaner fails to show up without proper notice or fails to perform the agreed-upon service, the customer is entitled to a full refund, minus applicable processing fees.
• Quality Disputes: In cases where the service provided is substantively below the agreed standards, upon verification, a partial or full refund may be provided minus applicable processing fees, based on the extent of the service discrepancy.

3. Processing of Refunds

• Refunds are processed within 7 business days of the approved request.
• All refunds are credited to the customer’s JELPO wallet, usable for future bookings or purchases on the platform.

4. Special Circumstances

• Services booked under promotional or discounted rates may have specific refund rules, detailed at the time of booking.
• Any exceptions to this policy will be specified during the booking process and communicated clearly to the customer.

5. Coordination with Other Policies

This Refund Policy works in tandem with our Privacy Policy and Terms and Conditions, ensuring that all financial transactions respect the customer’s privacy and adhere to agreed-upon service terms. Refund requests due to cancellations must follow the guidelines established in our Cancellation Policy.

6. Contact and Disputes

For any inquiries or disputes related to refunds, customers and cleaners are encouraged to contact JELPO support directly. We are committed to resolving issues promptly and maintaining high satisfaction levels among all users.

Last Updated: August 8, 2024 at 1:33PM