Effective Date: Aug 8th, 2024 at 1:37PM
1. Introduction
Welcome to JELPO Cleaner. We value your privacy and are committed to protecting your personal data in accordance with the Data Protection Act, 2020 of Jamaica ("the Act"). This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is secure.
2. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
- Personal Information: Name, email address, phone number, billing address, and payment information.
- Usage Data: Details of your interactions with our app, such as search queries, booking history, and usage patterns.
- Device Information: Information about the devices you use to access our services, including IP address, browser type, and operating system.
- Location Data: Geographic location based on your IP address or GPS data if you have enabled location services.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide, maintain, and improve our services, including processing transactions and managing bookings.
- Personalization: To personalize your experience, such as providing tailored recommendations and content.
- Communication: To communicate with you, including sending service-related messages, updates, and marketing communications, subject to your consent where required.
- Security: To detect, prevent, and address fraud, security breaches, and other issues.
- Compliance: To comply with legal obligations and enforce our terms of service.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that these interests are not overridden by your data protection rights.
5. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Third-party vendors who assist in providing our services, such as payment processors and customer support, subject to strict confidentiality agreements.
- Legal Requirements: Authorities when required to comply with legal obligations or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with appropriate notice to you.
6. Data Security
We implement a variety of security measures to protect your personal information in accordance with the seventh data protection standard under the Act. These measures include encryption, access controls, and regular security audits. We will also notify the Information Commissioner and you of any data breaches that may affect your personal data, as required by law.
7. Your Rights
Under the Data Protection Act, 2020, you have several rights regarding your personal data, including:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete data.
- Deletion: The right to request the deletion of your personal data, subject to certain conditions.
- Objection: The right to object to the processing of your data for specific purposes, including direct marketing.
- Portability: The right to request the transfer of your data to another service provider.
To exercise any of these rights, please contact us using the contact details provided below. We will respond within the timeframe prescribed by the Act.
8. Consent for Direct Marketing
We will not process your personal data for direct marketing purposes without your explicit consent. You may withdraw your consent at any time by contacting us or using the opt-out mechanisms provided in our communications.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our services after any changes take effect will constitute your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Thank you for choosing JELPO Cleaner. Your privacy is important to us.
